About the role
Summary:
Collaborates and communicates with professional clinical and paraprofessional staff; and schedules designated services with staff and patients to fulfill patient needs. Ensures the timely and accurate delivery of services based on patient/family caregiver expectations and staff availability. Applies organizational and detail-oriented skills to utilize computer and manual scheduling systems to create weekly staffing assignments. Supports Western Connecticut Home Care Customer Service Reputation by promoting and maintaining a responsive, knowledgeable and accessible approach to all customer/patient contacts.
Responsibilities:
1. Accurately creates and manages weekly nursing schedules to meet patient/family caregiver needs and expectations. Designs schedules by geographic areas to optimize staff efficiency; ensures that all field staff are scheduled to productivity every week, focusing on the best way to utilize staff to meet their weekly control-hour commitment. Communicates schedules to patient/family caregivers and field staff.
2. Addresses missed staff visits to ensure coverage of services meet the patient plans of care, to include tracking therapy assistant assessment visits and therapy 13th and 19th visits.
3. Distributes communications related to care-plan orientations and supervisions timely to appropriate supervisory and field staff.
4. Notifies supervisor of inability to cover requests for services and unresolved discrepancies between visits ordered, scheduled and authorized.
5. Edits schedules timely to accommodate clinical staff absences, ensuring that patients are assigned correctly and quickly.
6. Assists with pre-bill audit activities as assigned.
7. Assists with verification of time sheets to visits for accuracy of payroll and billing.
8. Performs general office duties including but not limited to Word processing, photocopies, shredding, sorting/distributing mail, providing reception phone coverage.
9. Fulfills all compliance responsibilities related to the position.
10. Maintain and Model Nuvance Health Foundational Values (Personal, Imaginative, Agile, Connected).
11. Performs other duties as required.�
Education Skills Experience:
Required: Data entry and MS Word required. Excellent customer commnication skills. Ablility to multi-task in a fast-paced environment. Ability to be flexible and work well with others. Minimum Experience: one year Desired: Associate's Degree. MS Outlook preferred.
Other Information:
Required: Data entry and MS Word required. Excellent customer commnication skills. Ablility to multi-task in a fast-paced environment. Ability to be flexible and work well with others. Minimum Experience: one year Desired: Associate's Degree. MS Outlook preferred.
Working Conditions:
Manual: Some manual skills/motor coord & finger dexterity
Occupational: Some occupational risk
Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force
Physical Environment: Some exposure to dirt, odors, noise, human waste, etc.
Company: Western CT Home Care Inc
Org Unit: 615
Department: Clerical
Exempt: No
Salary Range: $18.67 - $35.51 Hourly
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