About the role
Key Account Manager
Location: Chakan, Pune
Position overview:
We are currently seeking a highly-motivated, driven Key Account Manager for our Customer Experience Team in India, who will be responsible for providing best in class service to our customers in a multi-location global distribution environment. Outstanding collaboration with other members of supply chain, sourcing and operations support teams is critical to achieving objectives.
If you are looking for a fast paced environment with lots of opportunity for personal and career growth then this is the ideal place for you!
Main responsibilities:
The Key Account Manager is an expert who helps to maintain strong customer relationship and will be responsible of the following:
· Continuous communication with customer via phone and email; order requests, order changes, order status, tracking information, shipping discrepancies, invoice errors and quality issues.
· Manage customer order books, including initiating and follow-up to resolve issues, answer questions and correspondence and complete reports as it relates to the customer base.
· Provide Assistance and Support to the Sales Organization Team as assigned.
· Communicate effectively with the Supply Chain team and other internal departments
· May prepare and/or present proposals and quotes and recommend product based on customer needs.
· Meet or exceed Customer Service Rep Key Performance Indicators.
· Make critical decisions daily with the ability to develop root cause analysis.
· Collaborate with Operations to meet urgent customer demand and orders.
· Collaborate with Technical Service Department on Quality issues.
· Collaborate with Supply Chain Planners and Demand Planning to continuously improve forecast and order portfolios to the supplier.
Key Competencies:
The ideal candidate must have the following competencies:
- Strategic Vision. - Building organizational capacity. - Results driven. - Embrace change. - Collaboration and Influence. - Entrepreneurial spirit. - Customer value and Market focus.
Skills and Qualifications:
- Mechanical Engineer/ MBA Marketing Degree of any relevant degree. Techno- commercial hands on experience require. - 5+ years experience as aKey Account Manager / Customer Service in an industrial environment. - Strong experience with an ERP system is highly desirable - Strong Microsoft Office skills. - Able to multitask and effectively prioritize competing priorities in a dynamic, fast-paced, entrepreneurial environment. - A strong problem-solver who is diplomatic yet effective and efficient. - Hands-on; completes tasks and dependable. - An excellent communicator – written, verbal, presentation and interpersonal. - Team player, with a strong sense of ownership and a “get things done” attitude. - Proficient with new and emerging/relevant technologies.
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