About the role
FONTAINEBLEAU AVIATION A SKYSERVICE COMPANY
Position Summary:
The Brand Ambassador will elevate the client experience at Fontainebleau Aviation by fostering strong personal relationships. They will ensure that new clients perceive a marked difference from their previous FBO experiences and that existing clients remain loyal and satisfied.
Essential Duties and Responsibilities:
- Represent the Brand: Embody the company's values and consistently deliver exceptional service that aligns with the brand image. - Cultivate Relationships: Build rapport with clients, understand their operational needs, and identify opportunities for growth or improvement. - Facilitate Communication: Act as a liaison between executive and operations teams, ensuring effective communication and issue resolution. - Problem-Solve: Proactively address and resolve client concerns, utilizing available resources to ensure a positive outcome. - Represent the Company: Articulate the company's vision and offerings confidently and comprehensively to clients and stakeholders. - Monitor Client Satisfaction: Assess client satisfaction levels and identify areas for improvement. - Provide Feedback: Share insights and observations from client interactions with the executive team to inform decision-making in sales, marketing, leasing, and operations. - Industry Engagement: Participate in conferences and industry events to represent the company and network with potential clients. - Continuous Learning: Demonstrate a willingness to learn about various aspects of the business and stay informed about industry trends.
Qualifications:
- High school diploma or equivalent. - 3-5 years of aviation experience or relevant customer service experience. - Valid driver's license. - Excellent communication and interpersonal skills. - Strong decision-making and problem-solving abilities. - Proficiency in Microsoft Office Suite, particularly Excel. - Familiarity with aviation software (e.g., X1, FlightBridge) is preferred. - Bilingual skills are a plus. - Ability to work flexible hours, including weekends and holidays.
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