About the role
In this role, you will support our mission-critical software applications, modules and underlying infrastructure in a demanding technical environment. This highly collaborative team is the primary liaison between our product development organization and our end users. Your mission as a Software Support Specialist is to investigate, diagnose and solve complex technical problems.
Responsibilities
- Provide high-quality phone and email support of Tyler’s New World Public Safety software applications - Perform extensive troubleshooting of key software and hardware components to closure - Take ownership of technical incidents and coordinate resolution with product development team when necessary - Replication of complex customer issues - Train customers in system operation and software functionality
Qualifications
- Bachelor’s Degree in MIS, CIS or other related Technical field preferred - General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases - Readiness to learn new technologies at lightning speed - Commitment to providing an exceptional experience to our customers - Flexibility to work various shifts to cover our core hours: Monday – Friday 8AM - 9PM as well as an on-call rotation - SQL Experience highly preferred
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