About the role
About Bosta :
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
Job Code :
New 2026OPER-656
Job Duties:- • Support hub supervisor in overall performance and efficiency by developing and monitoring key performance for the hub staff. • Monitor the Hub members performance and manage the daily plans for each hub member and provide staff pastoral support. • Ensuring that shipments are processed and entered accurately onto system. • Audit on the couriers daily performance and check their appearance. • Make a verification calls on the undelivered shipments” Canceled” and '"Scheduled" shipments on a daily basis. • Ensure that the packages updates are in place on bosta system and have the same status on the hub daily productivity sheet. • Monitoring the shipments that exceeded our life Cycle SLA and the agreed period of holding at the Hub to be returned back to CAI SF Team. • Archive the proof of the deliveries for the returned orders for a month. • Following up the “Freshdesk” and assure resolving all the assigned tickets and handling the hub related issues within the agreed SLA on a daily basis. • Create tickets with the raised problems and complaints from the customers assigned to client support team. • Responsible for hub compliance and documentation. • Manage inventory process, ensuring that changes in inventory are promptly and accurately recorded in the case of an inventory discrepancy. • Ensure sending the reports within the agreed timing on a daily basis.
Job Requirements:- • Minimum of 5 years in hub and warehousing operations, preferably in the shipping field. • Very good English Level • Must have experience in leading and supervising teams. • High School Diploma; Bachelor's degree • Decision Making and problem solving skills • Analytical and reporting skills • Ability to meet deadline and work under pressure • Time Management and multi-tasking • Good interpersonal skills and leadership skills • Proactive, with can do attitude and good judgment • Focused and professional attitude
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