About the role
About the role
We are seeking a hands-on and detail-oriented First-Mile Hub Supervisor to oversee day-to-day operations at our hub. The role is key to ensuring smooth parcel flow from merchants and shippers into our network, maintaining service quality, and leading a team to achieve operational excellence.
Job code: In026BOST-240
Responsibilities • Supervise and manage the first-mile hub operations, ensuring parcels are received, sorted, and dispatched accurately and on time. • Lead, coach, and support a team of hub agents, loaders, and drivers to achieve daily operational targets. • Monitor KPIs such as parcel intake accuracy, hub productivity, dispatch timelines, and SLA adherence. • Ensure proper scanning, labeling, and documentation of parcels to maintain visibility and traceability. • Coordinate with line-haul and last-mile teams to guarantee smooth parcel handover and transfer. • Implement and maintain health, safety, and compliance standards within the hub. • Optimize resources (staff, equipment, space) to meet volume demands efficiently. • Handle operational issues and escalations, ensuring quick resolution and minimal service disruption. • Conduct daily shift briefings, monitor staff performance, and provide training where needed. • Generate operational reports and highlight improvement areas to management.
Qualifications • Bachelor’s degree or diploma in Business, Logistics, Supply Chain, or related field. • 3–4 years of experience in logistics, warehouse, or hub operations, with at least 2 year in a supervisory role. • Strong leadership and team management skills with the ability to motivate frontline staff. • Knowledge of first-mile/last-mile logistics processes and parcel handling standards. • Proficient in using logistics systems, scanners, and MS Office tools. • Good communication and problem-solving skills. • Ability to work under pressure and manage high-volume operations. • Flexibility to work shifts, weekends, and holidays as required.
What we offer • Opportunity to be part of a fast-growing logistics company. • Competitive salary and benefits. • Career development and growth within Operations. • A dynamic and supportive work environment.
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