About the role
About The Role 🚀
As an Account Manager, you will be responsible for retaining and growing Bigblue’s key accounts — some of the most promising European D2C brands — and play a central role in their success.
Location: Paris 9th, France (Hybrid)
As an Account Manager, you will: • Build strong, long-term partnerships • Build and maintain strong relationships with strategic merchant accounts • Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact • Define improvement plans with merchants based on data analysis • Identify new partnership opportunities and define improvement plans with merchants • Deliver customer excellence • Support stakeholders in their day-to-day use of Bigblue’s services • Monitor customer feedback and performance trends, and translate them into actionable improvements • Contribute to product and operational improvements based on merchant insights and market trends • Optimize internal processes and tools to improve the overall customer experience • Grow hand-in-hand • Contribute to our merchants’ strategic development and identify their metrics that drive growth • Identify potential signals of dissatisfaction and implement solutions to answer them • Suggest out-of-the-box initiatives to engage our existing merchants • Implement cross-selling and upselling strategies to address customer needs and unlock value
You would be a great fit if this sounds like you: • 3+ years’ experience in customer-facing roles, including experience in logistics, fulfilment, e-commerce, or a related industry • Native-level French and professional proficiency in English • Strong communicator and relationship builder, comfortable managing multiple stakeholders • Data-driven, with solid Excel skills and experience presenting actionable insights during business reviews • Commercially minded, with strong problem-solving, prioritisation, and strategic-thinking skills • Proactive, autonomous, adaptable, and eager to deepen your logistics expertise • Based in Paris or willing to relocate
Bonus points for 🥇 • You have an entrepreneurial spirit, have founded a startup or a company in the past • You're passionate about digital and making life simpler with technology • You like solving new problems and are never settling for how something "has always been done" • You speak another language (Spanish, German
*It is nice to have a previous experience in logistics, DTC or any industry linked to e-commerce (but definitely not a must-have !)
Text as published by Bigblue. We don't edit postings; apply and ask questions on the employer's site.