About the role
Responsibilities: • Drive operational excellence across product squads by optimizing delivery processes, governance, and documentation. • Coordinate with card scheme/issuing partner (payment provider). • Ensure new product initiatives and platform changes are well-defined, compliant, and launch-ready through structured business cases and approval processes. • Act as a delivery enabler - removing blockers, coordinating stakeholders, and maintaining the documentation and data foundations needed for rapid, high-quality execution. • Partner with Product Owners, Engineers, and Data Analysts to ensure reliable metrics, dashboards, and insights guide decision-making and prioritisation. • Track performance post-launch, monitor product stability and adoption, and facilitate continuous improvement through structured feedback loops. • Lead planning and operational cadences (KPIs, stand ups, retrospectives), maintaining momentum and alignment across teams. • Identify and implement process improvements that enhance delivery speed, quality, and scalability. • Drive product strategy by translating operational insights, customer feedback, and market intelligence into future features direction, ensuring delivery execution aligns with strategic priorities and the long-term product vision.
Requirements: • Degree in STEM or other quantitative fields. • Minimum 2 years experience in a high performance environment (fintech, consultancy, investment bank, high-growth tech company, etc.). • Minimum 2 years of experience working with debit cards and payments (SWIFT, SEPA, Faster Payments). • Experience working with card schemes (Visa, Mastercard). • Ability to solve complex problems independently. • Deep empathy for customers and commitment to user-centred design without compromise. • Strong stakeholder management and communication skills, capable of influencing across functions. • Data-driven mindset, able to turn insights into actionable improvements. • Strong ownership mentality – proactive, accountable, and execution-focused approach.
Nice to have: • Experience building or scaling successful products - particularly financial or data-driven - using analytics, customer feedback, and pragmatic judgment. • Experience with compliance regulations for card products (onboarding, notifications, restrictions). • Experience with fraud monitoring for card transactions.
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