About the role
Descriptions of Key Responsibilities/ Tasks: • To perform the most challenging tasks in the area of sea cargo shipments, booking and delivering of shipments • To make decisions on FCL/LCL development strategies ( inbound & outbound trades) on country level • To maintain agents relationship in accordance with company policy • To create SOP’s (Standard Operating Procedures) • To handle pricing & calculation and make offers to customers • To coordinate and work close with local sales teams, special sales actions • To accept offers and optimizes the organization of transport • To be responsible for monthly results of the department • To monitor KPI for the department • To select service provider and monitor the cost • To handle daily operations for project shipments and VIP accounts • To monitor the completion of procedure for dispatching and delivering of shipments (entering electronic data, cover of insurance etc.) • To monitor timely invoicing and payments • To monitor the keeping of budget lines • To develop improvement initiatives of continuous business success • To make analysis of request (credit worthiness of the Company) • To set target with the department and monitor the achievement • To provide customer service and keep contact with agents • To adjust complaints – Trouble Shooting • To handle claims together with legal department • to issue obligatory instruction, directives and information in his/her field of responsibility and monitor compliance and performance • To be responsible for personnel leadership within the department • To coordinate within the department and with other departments and countries within the Company • To train and mentor high potentials in operations and sales • To take up additional assignments/tasks as required to meet with the Company needs.
Minimum Education /Qualifications/Experience:
University degree in Business Administration/ Logistics or equivalent with relevant and at least 8 years industrial experience of which 4 years must be in managerial positions
Special Knowledge:
Computer basic knowledge, MS Office
AS400 – comprehensive user know-how
S.P.O.T. know-how and ability to demonstrate
Cargowise user
English language
Mandarin language
Personal Qualification:
Negotiation and communication skills
Leadership and organizing ability
Driving force
Dynamic
Commercial thinking
Proactive
Structured person
Motivating
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