About the role
We are looking for a motivated Technical Support Representative in our Pakistan office to assist customers and internal teams with technical issues, troubleshoot software problems, and ensure timely resolution of support requests.
Key Responsibilities • Answer inbound calls and assist clients with application-related issues • Troubleshoot account and application issues to identify root causes • Diagnose problems and run tests within the application to verify functionality • Submit support tickets for parts delivery requests and other necessary actions • Document client interactions and issue resolutions accurately • Escalate complex or unresolved issues to the appropriate internal teams • Follow up with clients to ensure timely resolution of their concerns
What We're Looking For • Proficient in spoken and written English • Strong technical aptitude with the ability to troubleshoot software/application issues • Highly attentive to detail with strong problem-solving skills • Prior experience in a customer support, help desk, or technical support role preferred • Excellent communication and interpersonal skills • Ability to multitask and manage time effectively in a fast-paced environment
Preferred Skills • Familiarity with ticketing systems (HubSpot, Intercom, etc) • Experience in healthcare technology, SaaS, or related industries is a plus
If you're passionate about delivering exceptional customer experiences and enjoy building strong relationships, we'd love to hear from you.
Apply using this link or send resumes to [email removed]
Text as published by Circadia Health. We don't edit postings; apply and ask questions on the employer's site.