About the role
Job Title: Travel Support Specialist – Client Services
Location: Remote
About the Role
We’re hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. If you enjoy problem-solving and providing white-glove service, this is the perfect role for you.
Responsibilities: • Respond to client inquiries about existing or upcoming trips. • Resolve travel issues (delays, cancellations, schedule changes) in real time. • Communicate with airlines, hotels, and tour providers to make changes. • Confirm itinerary details, send reminders, and provide travel tips. • Document interactions and maintain client records in our CRM system.
Requirements: • Previous experience in a travel agency or customer support role. • Strong attention to detail and excellent communication skills. • Ability to work flexible hours, including evenings or weekends if needed. • Tech-savvy and comfortable using booking platforms and CRMs.
Why Work With Us? • Remote work and flexible schedule. • Growth path into full-time travel advisor or team lead roles. • Travel discounts and ongoing professional development.
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