About the role
Service Technician – Monroe, Michigan
DISHER is currently partnering with a leading manufacturer of underwater pelletizers to find a Service Technician to add to their growing team! This person will be responsible for completing repairs and installations in a safe and timely manner. The ideal candidate will work both independently and collaboratively to ensure equipment performance meets high-quality standards. This role offers the opportunity to travel, troubleshoot complex systems, and support cutting-edge manufacturing operations.
What it's like to work here:
Our partners are innovative and passionate about the high-quality technology that they produce. Joining this team will allow you to provide excellent service for customers in North America while being backed by a global company. This company has aggressive growth goals and would love for you to be apart of their success.
What you will get to do: • Conduct independent and collaborative lab trials and process tests in the technical center (e.g., underwater pelletizer process, vibration drying, air pelletizer) using customer and internal materials. • Prepare, monitor, and document test runs and data (throughput, pellet quality, temperature, energy consumption, equipment performance). • Support equipment setup, calibration, start-ups, and performance verification of pelletizing systems, dryers, screen changers, and related equipment. • Perform preventative maintenance, inspections, troubleshooting, and repair of mechanical and electrical components. • Execute remote diagnostics and maintenance support via phone, email, video conferencing, or remote access. • Work collaboratively with the service team to plan, schedule, and execute customer service calls, installations, upgrades, preventative maintenance, and training. • Interpret and analyze process data to provide technical insights, identify performance trends, and recommend process/design optimizations. • Lead root cause analyses of recurring issues and implement corrective or preventive actions to enhance system reliability. • Mentor and support technical and sales teams, providing guidance in system operation, maintenance practices, and safe procedures. • Maintain spare parts inventory control and coordinate parts preparation and logistics for service visits. • Contribute to technical training programs for internal teams and customers, developing materials and hands-on sessions. • Uphold safety, quality, and environmental standards in all lab and service operations. • Properly use and maintain company-provided hand tools, power tools, and diagnostic equipment. • Maintain work areas, tools, and equipment in a clean, orderly, and safe manner. • Complete required service reports, inspection forms, expense reports, and technical documentation. • Diagnose and troubleshoot equipment problems using customer descriptions and technical observations. • Establish professional, lasting, and cooperative customer relationships. • Promote the company's products and services through positive, knowledgeable interactions. • Perform other related duties as assigned.
What will make you successful: • Associate's degree, technical certification (mechanical, electrical, mechatronics, industrial maintenance), or equivalent work experience (3+ years). • Previous internship, co-op, apprenticeship, or hands-on project experience in industrial settings. • Familiarity with industrial machinery and manufacturing environments. • High-voltage, multi-phase electrical systems – demonstrated working knowledge and troubleshooting capability. • 24V DC control circuits – ability to diagnose and repair. • Solid knowledge of mechanical components (bearings, shafts, motors, gearboxes, fasteners, pumps, valves, seals). • Working knowledge of electrical, pneumatic, and hydraulic systems. • Proficient use of hand tools, power tools, torque wrenches, multimeters, and precision measuring instruments. • Ability to interpret schematics, equipment manuals, and troubleshooting guides. • Solid understanding of industrial safety practices, including Lockout/Tagout (LOTO). • PLC software and programmable controllers – familiarity preferred but not required. • Good computer skills; CRM and service management software proficiency a plus. • Ability to diagnose and solve problems based on customers' non-technical descriptions and machine observations. • Self-motivated with high sense of responsibility and initiative. • Reliable with attention to accuracy and good organizational skills. • Excellent customer service and communication skills. • Ability to work independently and collaboratively in team settings. • Willingness and ability to travel (mainly in North America) up to 75% of the time. • Willingness and ability to travel to Austria for training/education. • Valid driver's license; valid or obtainable passport. • Forklift or overhead crane experience is an advantage but not required.
Physical Demands • Prolonged periods sitting, standing, and walking. • Must be able to lift up to 50 pounds at a time. • Must be able to work safely in a noisy environment. • Must be able to work in a hot environment. • Approximately 2 weeks per month at customer installations. • Approximately 1-2 weeks per month in Monroe, MI conducting lab trials and visiting customers.
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