About the role
Important information before applying:
Location: This position is based on-site in Moscow, Idaho, and requires five days per week in the office. We will consider only candidates who currently live locally or are willing to relocate.
Work Authorization: To respect your time, we cannot provide employment visa sponsorship for this position now or in the future. Before applying, please confirm that you are authorized to work in the United States without current or future employer sponsorship.
Account Managers are responsible for ensuring both client and company needs are understood and satisfied. Duties include handling customer inquiries, working to find solutions and working relentlessly with other departments to ensure an exceptional customer experience.
Major Responsibilities: • Customer Relationship Management: Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence. • Account Renewals / Selling: Through excellent care, solution solving, insight sharing, and regular customer engagement, secure customer rate changes, cross/upsells and renewals as appropriate for both the client and the company. Able to uncover needs, offer appropriate solutions, negotiate price, document and close sales/renewals • Customer Success: Established client specific goals, coordinate the successful onboarding and measure account health according to established targets. • Super passionate about engaging all kinds of prospects or existing clients regularly to find out what they are challenged by and how we can help them. • Solid organizational skills to initiate, establish and relentlessly pursue tasks • Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a competitive, results-driven culture • Continuous learner who wants to develop and work with others to be the best at creating and sustaining win-win client / company outcomes • Ability to positively adapt to change in a highly dynamic work environment
Education and Experience: • 2+ years of experience in a related role • Experience with sales prospecting, account management, and sales processes • Outstanding communication skills with presentation building experience • Proficiency with the Google Suite, Excel and Powerpoint for presenting information in a compelling way • Strong analytical skills and a passion for finding solutions
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