About the role
Eleks is looking for an experienced Customer Engagement Manager in Lviv to join our Government Business Unit and lead complex tender-based presales engagements.
ABOUT PROJECT
The role focuses on managing end-to-end bid processes, including RFI, RFP, and formal tender responses, leading cross-functional team, and ensuring high-quality, compliant, and competitive submissions.
REQUIREMENTS • 3+ years of experience in IT services presales, bid management, proposal management, or a similar role within the IT outsourcing industry • Practical experience managing complex RFPs, RFIs, or formal tender submissions • Strong project management and organizational skills, with the ability to coordinate multiple stakeholders and parallel activities • Good understanding of IT services, software development lifecycle (SDLC), delivery models, and commercial engagement models • Experience working with technical and commercial proposal documentation • Strong analytical skills and attention to detail, particularly when interpreting complex tender requirements • Excellent written and verbal English communication skills (Advanced) • Ability to work independently, manage competing priorities, and deliver under strict deadlines • Strong stakeholder management, problem-solving, and decision-making skills • Experience managing government or public sector tenders (USA/UA)
WOULD BE A PLUS • Understanding of public procurement procedures, compliance requirements, and government contracting practices • Experience with structured bid management methodologies and APMP best practices • APMP/PMP certification or relevant • Experience developing proposal win strategies, executive summaries, and value propositions • Experience using AI tools to support bid development, document analysis, and proposal quality assurance • Experience managing several complex bids simultaneously
KEY COMPETENCIES • Strong ownership and accountability for bid outcomes • Excellent planning, prioritization, and time management • Attention to detail and commitment to quality • Proactive and assertive stakeholder communication • Ability to coordinate cross-functional teams without direct reporting authority • Resilience and adaptability in deadline-driven environments • Continuous improvement mindset
WHAT YOU WILL GET WITH ELEKS • Close cooperation with a customer • Challenging tasks • Competence development • Team of professionals • Dynamic environment with a low level of bureaucracy
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