About the role
Core Responsibilities • Drive programs and projects from planning and scope definition through testing, release and iteration, and go to market, across all phases of the life cycle • Own the delivery plan and track every deliverable against it to ensure on-time, on-scope and on-budget delivery • Act as the single point of contact for all delivery streams: software development, system and infrastructure integrations, certifications, quality assurance and production deployment • Identifies, tracks and eliminates team impediments and process bottlenecks • Resolve and escalate cross-team issues and blockers early, before they affect the schedule • Coordinate across engineering, product management, design, security, network and business stakeholders to maintain transparency and manage expectations • Manage and track all deliverables to the work/project plan, own the plan, ensure on time, on scope and on budget delivery. Collaborate with other delivery leads and engineering managers to align resources to the plan • Work directly with clients at all levels of management, including C-level, to define scope and high-level and detailed requirements, which lead to a delivery plan • Manage relationships with clients, partners, integrators, vendors and internal teams throughout each engagement • Establish communication plans and provide frequent updates to all internal and client stakeholders • Partner with other project managers, delivery managers, scrum masters and senior leaders on resource allocation, prioritization, refinement and scheduling • Recommend internal process, policy, and quality improvements • Foster a culture of teamwork, collaboration, proactive and positive communication
Required Qualifications • Bachelor's degree or higher in Computer Science, Management, MIS, Engineering or a related discipline • 3-5+ years delivering software development and related IT projects across multi-faceted teams • Demonstrated experience managing multiple concurrent work streams across a program or major clients • Experience working with both enterprise-level clients and fast-moving agile projects • Experience interfacing with external and internal stakeholders, SMEs and C-level personnel • Experience translating business processes, architecture discussions and requirements into clear deliverables • Possess an eagerness to learn the details of the platform, infrastructure, and services we provide, both technically (how they work) and from a merchant’s perspective (how they are used)
Desired Skills • Strong leadership, decision-making and problem-solving skills • Polished communicator: well organized, detail oriented and hands on • Ability to turn client issues and requests into clear deliverables and well-structured plans • Eagerness to learn how the platform works technically and how merchants use it • Comfortable in a fast-paced, entrepreneurial environment • Experience within the payments and/or financial services industry a plus • Experience with hands on coding is a plus
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