About the role
Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.
And we’re looking for a Customer Service Representative to start immediately!
Client business Overview: A Large bridal service business with high volume of brides daily. Heavily women-employed company. Currently producing custom software system. In scale mode expecting significant growth.
Goal: Hire a bridal coordinator to manage client workflows, bookings, emails, customer service, and project management for brides throughout their journey with the company.
Key Specific Tasks VA will do: • Managing workflows and tasks in CRM (Dubsado) • Email communication and customer service • Invoicing and bookings management
Tools/Software to use: • Dubsado (CRM system) - must have experience or ability to learn quickly • Slack - for communication • Asana - for task management
Qualifications: • At least 3 years of proven experience as Customer Service Representative assisting international clients • Excellent English communication skills, both written and verbal • Impeccable interpersonal skills • Familiarities with current technologies, like desktop sharing, cloud services, CRMs, and VoIP • Experience with word-processing software and spreadsheets (e.g. MS Office) • Knowledge of online calendars and scheduling (e.g. Google Calendar) • Excellent phone, email, and instant messaging communication skills • Tech Savvy • Proactive attitude • Able to work on a graveyard shift
Technical Requirements: • USB Headset with Noise Cancellation feature • Working Webcam • Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM • Main Internet Service Speed: at least 25 Mbps wired connection • Backup Internet Service Speed: at least 10 Mbps
Benefits: • Job Security and Stability • Paid Training • Inclusive Culture • Upskilling Opportunities • 100% Work-From-Home • Exceptionally Supportive Team • Opportunities for Career Growth • Fun Work Environment • Holiday & Overtime Pay
Schedule: 9am-6pm EST (full time)
Location: This is a remote, PH-based job
Salary Package: PHP 38,000/month
Please note: • Only qualified candidates will be invited to take the assessment & scheduled for an interview.
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