About the role
Overview • Over a decade of hands-on experience in IT infrastructure, demonstrating deep technical and managerial capabilities. • Successfully led IT teams and handled operational escalations, consistently meeting stringent SLAs—including those tied to financial penalties. • Strong background in designing support processes and procedures to fulfil contractual commitments with clients. • Proficient in cloud platforms and system technologies including OCI, AWS, Linux, LAN/WAN, load balancers, secure VPNs, and disaster recovery planning and execution. • Skilled in deploying, configuring, and maintaining infrastructure components across all system layers.
🛠️Technical Expertise • L3 support experience with day-to-day operations and runtime system management. • Advanced knowledge of Active Directory, Group Policy, DNS, DHCP, print servers, ADFS, and terminal services. • Administered IIS, FTP, and SMTP services. • Managed patch deployment tools like WSUS and SCCM. • Ensured optimal performance, reliability, and availability across systems. • Expertise in antivirus platforms and vulnerability remediation. • Provided robust support across both build and run phases of projects. • Hardened servers against threats and supported data backup and recovery strategies. • Familiar with data replication and migration methodologies. • Automated operational workflows using PowerShell and batch scripts. • Oversaw change management and regularly updated stakeholders with progress reports. • Swiftly addressed incidents, investigated root causes, and resolved issues efficiently.
💬 Soft Skills & Collaboration • Strong communication abilities—both written and verbal. • Effective contributor in collaborative, team-centric environments. • Able to combine analytical thinking with creativity to troubleshoot and innovate.
📋 Roles and Responsibilities • Define and implement IT infrastructure strategies, ensuring alignment with organizational goals. • Lead and mentor a team of IT professionals, fostering a culture of continuous improvement. • Oversee the design, deployment, and maintenance of scalable and secure IT systems. • Collaborate with cross-functional teams to ensure seamless integration of infrastructure solutions. • Monitor and optimize system performance, identifying and addressing potential bottlenecks. • Develop and enforce IT policies, standards, and best practices. • Manage vendor relationships and negotiate contracts to ensure cost-effective solutions. • Stay updated on emerging technologies and assess their potential impact on the organization. • Ensure compliance with regulatory requirements and industry standards. • Drive disaster recovery planning and business continuity initiatives.
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