About the role
Key Roles & Responsibilities • Download and review daily bank statements, ensuring incoming customer payments are identified, processed, and allocated accurately. • Complete daily cash and AR reconciliations, investigating and resolving any discrepancies promptly. • Investigate and clear unapplied and unidentified cash, obtaining remittance information where required and proactively managing aged items. • Monitor the Cash Applications inbox and other communication channels daily, responding to and actioning requests within agreed timelines. • Process customer account reallocations, corrections, credit note matching and other approved adjustments accurately and promptly. • Initiate SEPA and BACS Direct Debit collections in line with agreed processes. • Identify and resolve duplicate, incorrect, or misallocated payments and escalate material or recurring issues where appropriate. • Support month-end and quarter-end close, ensuring cash is fully processed, reconciliations are current and outstanding exceptions are identified. • Maintain accurate records and appropriate supporting documentation in line with financial controls and audit requirements. • Work closely with Collections, Billing and Finance to resolve payment allocation and customer account queries. • Provide reporting on unapplied cash, unidentified receipts, reconciliation differences, and outstanding exceptions. • Identify root causes of recurring issues and support process improvement and automation initiatives. • Maintain Cash Application process documentation and participate in ERP/system testing and process changes or ad-hoc projects.
Skills, Knowledge & Experience • 3+ years’ experience in Cash Applications • Good understanding of accounting principles, cash allocation, reconciliations, and financial controls. • Strong numerical and problem-solving skills with excellent attention to detail. • Ability to investigate discrepancies and take ownership through to resolution. • Strong organisation skills with the ability to prioritise a high-volume workload and meet deadlines. • Competent in Microsoft Excel and Outlook; experience with Navision or NetSuite is advantageous. • Strong communication and stakeholder management skills. • Proactive approach to process improvement and automation. • Proficient in spoken and written English.
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