About the role
Kinsta is one of the top providers of managed hosting for WordPress, with a growing club of 120,000+ businesses including startups, universities, and Fortune 500 firms. We're motivated by excellent quality and proud to have received a 97% satisfaction rating from our customers.
That's because, to us, each day is a chance to grow. As a team, we continuously inspire each other to learn new and better ways to make an impact. We own our jobs proudly - our leaders don't hold our hands, but they're in our corner whenever we ask for help - and our environment is flexible and remote-first.
We are looking for a motivated Account Manager in the Asia-Pacific region who will be responsible for managing existing client accounts and generating additional revenue by working with customers on upselling, cross-selling, and retention. This is a post-sale, client-facing role, and the Account Manager is a quota-carrying contributor.
Account managers will work with a dedicated group of clients (known as their book of business) for the entirety of the client's time at Kinsta to help achieve the client’s goals and represent Kinsta in non-technical support customer interactions. Account managers are also tasked with retaining the client’s business and growing these accounts through upsells and cross-sells.
An ideal candidate is someone who is proactive and has a knack for building relationships. Also, someone who is tech-savvy, process-driven, and loves the thrill of seeking out additional revenue and closing deals!
What You Will Do: • Own and manage a book of business • Serve as the day-to-day point of contact for clients, maintain client satisfaction, handle account upsells/cross-sells, and help clients strategize on getting the most from Kinsta’s offerings. • Identify the health and overall satisfaction of each account in your book of business in order to pinpoint at-risk clients and improve retention rates. • Spearhead a process-driven sales approach to seek additional revenue opportunities within your book of business • Become a specialist on Kinsta’s services and solutions, the benefits they provide, and their value to our customers. • Become knowledgeable about the market competition in order to retain and upsell clients. • Coordinate with internal Departments to resolve problems and provide service. • Maintain strong relationships with your book of business, including regular account reviews and communication to ensure they are deriving maximum value. • Develop growth strategies to increase your book of business • Provide timely and accurate deal updates to management and executives on a regular basis. Identify product and process improvements through conversations with clients • Assist other Account Managers daily to achieve team quota success. • Meet (or exceed!) revenue and retention targets. • Build, maintain, and close pipeline to consistently exceed quota. • Meet or exceed all of your daily and monthly Key Performance Indicators (KPIs) • Position our company's capabilities and value proposition to resolve customer concerns or objections around Kinsta’s services. • Maintain accurate, up-to-date information on customers and deals within HubSpot CRM. • Make effective and efficient use of our sales engineers to educate customers and help them make informed buying decisions.
What You Bring To The Role: • A minimum of 3 years of previous SaaS Sales or Account Management experience • Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail. • Experience up-selling, cross-selling, and renegotiating contracts • Tech-savvy, with a strong interest in technology. • Near-native proficiency in English and exceptional writing skills. • Exceptional communication and interpersonal skills.
Bonus if you have: • Prior knowledge of the hosting industry. • Outbound sales experiance.
Our Benefits: • Flexible and remote-first environment. • Annual remote expense budget. • Flexible PTO. • Paid parental leave. • Annual professional development budget: available after one year with Kinsta. • Sabbatical: available after three years with Kinsta (and every three years thereafter). • Location-specific healthcare benefits (includes vision and dental) for employees hired in the USA, UK and Hungary. • Pension plan for employees hired in the UK, and 401k contributions for employees hired in the USA.
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