About the role
Overview
Our client is a global, high-growth conversational AI and customer engagement platform, seeking a visionary, battle-tested Chief Technology Officer (CTO) to lead its global engineering organization. Serving as a direct strategic peer to the Founder & CEO, you will hold ultimate accountability for the technical vision, application infrastructure, and product architecture as the platform scales upmarket. You will lead a distributed global engineering team, turning complex business challenges into concrete technical solutions.
What you will do: • Own the end-to-end technical strategy, architecture, and roadmap across real-time multi-channel messaging platforms, CRM systems, and AI orchestration engines. • Serve as a strategic thought partner to the Founder & CEO—articulating technical trade-offs, driving critical architectural decisions, and providing constructive pushback on key initiatives. • Lead, scale, and mentor a distributed, multi-region engineering organization, building autonomous team structures to eliminate key-person dependencies. • Drive the production AI strategy, deploying dependable LLM and agentic workflows with strict evaluations, guardrails, and accuracy benchmarks rather than mere prototypes. • Bridge technical priorities with commercial outcomes, aligning engineering roadmaps directly with revenue, customer retention, and go-to-market priorities. • Implement enterprise-grade reliability engineering, multi-tenancy safeguards, security frameworks, and performance standards to support mid-market and enterprise growth.
What you will need: • 8+ years of software engineering experience with a proven track record as the final technical decision-maker and executive leader. • Demonstrated history of direct executive partnership with CEOs, with the communication skill and confidence to challenge assumptions and defend sound technical strategies. • Deep production AI experience, including building, evaluating, and scaling LLM and agentic systems in live enterprise environments. • Solid technical problem-solving capabilities—remaining hands-on enough to guide complex system design, lead whiteboard architectural sessions, and debug high-level issues. • Strong product and commercial acumen, with a history of connecting engineering output directly to business KPIs alongside Product and GTM leadership. • Proven success building, scaling, and retaining distributed engineering teams while instilling rigorous reliability engineering metrics (uptime, security, performance).
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