About the role
Customer Service Representative | Stoneham, MA
At Sila Boston, we take care of our people, invest in great tools and training, and provide real opportunities to grow. You’ll have a strong team behind you and the resources of a growing company, without losing that local team feel.
We’re looking for a friendly, organized Customer Service Representative who can manage a busy phone line, solve problems, and make sure every customer feels taken care of. You’ll play an important role in creating a positive customer experience, coordinating service appointments, and supporting our technicians and dispatch team.
The ideal candidate has strong communication skills, enjoys working in a fast-paced environment, and takes pride in delivering excellent customer service.
Compensation & Benefits • Competitive Compensation: $25–$32/hour • Medical, dental, and vision insurance • 401(k) with company match • Paid time off and paid holidays • Company-paid life and disability insurance • Paid training and professional development • Opportunities for career growth and advancement
What You’ll Do • Answer incoming calls and provide a professional, friendly customer experience • Schedule service appointments and gather accurate customer information • Listen to customer concerns and ask the right questions to understand their needs • Manage multiple calls, tasks, and priorities in a fast-paced environment • Follow up with customers as needed • Identify opportunities for additional services and maintenance plans • Enter and maintain accurate customer information in company systems • Communicate with dispatchers, technicians, and other team members • Handle customer concerns calmly and professionally • Assist with administrative tasks and special projects as needed
What We’re Looking For
Must-Have Qualifications: • Previous customer service experience • Basic computer knowledge and comfort navigating different systems • Strong communication and phone skills • Ability to multitask and prioritize in a fast-paced environment • Excellent organization and attention to detail • A dependable, positive, and team-oriented attitude
Preferred Experience & Skills: • Home services experience, particularly HVAC, plumbing, or electrical • ServiceTitan experience • Familiarity with Microsoft Teams and Outlook • Experience with Angi, Contractor Commerce, Hatch, and Google Local Services Ads (LSA) • Ability to remain calm and professional when handling upset or frustrated customers • Strong written communication skills and willingness to learn new software
What Success Looks Like • Shows up ready to work and follows through on commitments • Takes pride in quality work and attention to detail • Communicates clearly and professionally with customers and teammates • Works safely and follows established processes • Takes ownership, solves problems, and is willing to keep learning • Helps create a positive customer experience with every interaction
Join Our Team!
If you’re organized, customer-focused, and enjoy being part of a team that values your contributions, we’d love to hear from you. Join Sila Boston and build a career where your work makes a difference!
Text as published by Sila Services. We don't edit postings; apply and ask questions on the employer's site.