About the role
Key Responsibilities: • Help Desk Support: Assist with initial triage, troubleshooting, and resolution of hardware, software, and network issues for local and remote employees. • Device Management: Help configure, deploy, and maintain company laptops, workstations, printers, etc. • Software & Account Setup: Assist with user onboarding and offboarding, including setting up accounts in Microsoft 365, Google Workspace, Active Directory, or other internal tools. • Documentation: Create and update internal IT guides, FAQs, and troubleshooting documentation for employees. • Inventory Tracking: Maintain an accurate inventory of hardware, software licenses, and peripheral equipment. • Project Assistance: Provide support on upcoming IT infrastructure projects (e.g., system migrations, network upgrades, or security audits).
Ideal Experience & Skillsets: • Education: Currently pursuing or recently completed a degree/certification in Computer Science, Information Technology, Cybersecurity, or a related field. • Technical Knowledge: Basic understanding of desktop operating systems (Windows 10/11, macOS) and core networking concepts (IP addressing, Wi-Fi troubleshooting, DNS). • Problem-Solving Skills: A logical approach to troubleshooting and a strong desire to figure out how things work. • Communication: Excellent verbal and written communication skills; ability to explain technical fixes to non-technical users in a friendly, patient manner. • Reliability: Ability to handle sensitive company data with discretion and maintain confidentiality.
Company Benefits: • Salary range $24/hour - $29/hour
Requirements: • Ability to occasionally lift up to 50 lbs. • Ability to perform activities such as typing, standing, or sitting for extended periods of time. • Ability to work in a facility that contains industrial hazards including heat, cold, noise, fumes, strong magnets, high voltage, high current, pressure systems, and cryogenics.
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