About the role
At Tom James Company, an administrative assistant supports our sales team members, store leaders, and key organizational leaders in fulfilling our mission to be a global leader in the fashion industry. This role directly supports the top-producing sales professional amongst a team of hard-working individuals.
Location: Atlanta, GA
Daily in office attendance required
Compensation: $40,000–$50,000 Includes a monthly performance-based bonus with eligibility beginning after 6 months of employment
We offer a generous PTO plan, paid holidays, and a 401(k) plan. A full range of medical, financial, and/or other benefits available on an op-in basis
Employment Status: Full-time, 40 hours per week; hourly/non-exempt
Responsibilities: • Proactive calendar management in a fast-paced, high volume, and constantly evolving client service environment • Organizing and scheduling client appointments and fittings • Exercising knowledge of geography and timeline layout based off location • Manage and maintain incoming texts and emails through the sales professional • Sending reminders & appointment confirmations daily • Monitoring all open orders and consistently checking on order statuses • Building relationships with the factory leads and maintaining communication with necessary contacts • Organize communication tracking and maintain current statuses • Accompany sales professional on a full day of client meetings once a week, gaining knowledge of the business and covering weekly responsibilities • Coordinating and maintaining all client orders/files • Communicating regularly with the sales professional and other members of the store team • Maintaining a professional image when contacting factories, corporate office, clients, and outside vendors • Sending monthly product texts to clients as needed • Meeting with the sales professional to set goals and expectations monthly • Organizing inventory alongside teammates • Pursuing efficiencies for processes and communication as needed • Picking up and delivering client items as needed • Entering customer data into CRM system
Requirements: • Two years’ office-related experience is required • Experience with a sales-oriented environment is preferred • On-site attendance is required • Confident worker & team player • Strong communication skills (verbal & written) • Proactive problem-solving skills • Excellent organizational skills • Outstanding time management skills • Professional customer service skills • Proficient using multiple forms of technology including Microsoft Office; Google Docs, Sheets, Forms • Possesses basic accounting skills (such as balancing accounts) • Enjoys being flexible and multitasking • Motivated to tackle challenges • Able to bend and lift 30 lbs. • Valid Driver’s License required
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