About the role
About Truv:
Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more—eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we’re disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access.
About the Job:
We are seeking a Lead Technical Account Manager to serve as a trusted advisor to our Public Sector clients. This role combines deep technical expertise with strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment.
What You’ll Do • Own the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization. • Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment. • Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources. • Create and deliver training programs for customer teams. • Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization. • Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption. • Partner with Product and Engineering teams to advocate for customer needs and provide market feedback. • Document best practices and contribute to internal knowledge base, guide customers through platform updates, new feature releases, and technical changes.
Who You Are • 5-7+ years of experience in servicing state and federal agencies, solutions architecture, or similar customer-facing technical role within B2B SaaS • Proven track record at early-stage startups (50-200 employees) • Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture • Ability to build custom demos, RFP process, data/security requirements, compliance and other procurement requirements • Enterprise account management or implementation experience essential • Strong analytical and problem-solving capabilities • Outstanding communication skills with ability to explain technical concepts to various audiences • Bachelor's degree in Computer Science, Engineering, or related field, Masters preferred • Ability to travel up to 30% of work days.
Success Metrics • Customer retention and expansion rates. • Technical implementation success rates. • Time-to-value for new customers. • Customer satisfaction and NPS scores. • Product adoption metrics. • Technical issue resolution times. • Customer health scores. • Revenue growth within accounts.
Benefits • Competitive salary and equity package. • Fully Remote. • Health, dental, and vision benefits. • 401(k) • Flexible time off. • Work with cutting-edge technology and innovative customers. • Learn from experienced leadership team from top tech companies. • High-impact role with clear growth trajectory. • Opportunity to shape the future of financial data access.
Text as published by Truv. We don't edit postings; apply and ask questions on the employer's site.