About the role
We are in need of a motivated Customer Success Associate to support the global Customer Success Team in providing best in class Customer Support to Jeeves clients. This role will be hands-on, and strategic and will serve as the key point person for establishing and maintaining strong relationships, driving adoption, retention and growth.
Location: This role is based out of Mexico City, Mexico, and is a full-time hybrid position where it is required to come into our office in Roma Norte. #LI-HYBRID
Job Responsibilities: • Provide Best in Class Support to our global portfolio • Dedication to improving the customer experience, being the voice of the customer internally, and retaining as many customers as possible • Manage and raise tickets with technologies, usage of Zendesk, Hubspot, Linear • Incentivize spend increase to existing companies (Portfolio management) • Document processes and enhancements to the internal team
Requirements: • 2+ years of experience in support roles • Mandatory fluency in English and Spanish, Portuguese is a plus • Preferable experience in Zendesk Platform /Hubspot • Advanced communication skills (written and spoken) • Curious about the details on how the business operates • Self-starter, proactive and highly motivated • Team player and very hands on • Agile and able to pivot quickly with the changing environment
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