About the role
Role Objective
The team works on keeping map data accurate and updated based on real-world changes. The work includes reviewing issues submitted by map users and testing location results shown in web search and map platforms.
The Mapping City/Country Expert supports transit and mapping data quality by providing local market expertise and improving city and country-level data accuracy.
Responsibilities – City Expert • Communicate with internal teams and external partners to support project goals • Create city-level transit data policies based on local market needs and regulations • Identify user expectations, data gaps, and transit-related issues • Improve transit data models using local knowledge of transportation systems • Validate and review updated transit data • Edit and maintain different types of transit data • Resolve complex mapping and transit data issues • Support Program Managers in communication with data providers and partners • Conduct field research to verify transit information and user issues • Support outage and alert management for assigned cities • Manage city-specific data pipelines using internal platforms and basic programming skills
Responsibilities – Country Expert • Create country-specific guideline documents for operations teams • Provide local expertise for mapping policies and regional regulations • Support mapping operations with knowledge of traffic laws, landmarks, and political mapping formats • Review and troubleshoot mapping and operational issues • Act as a point of contact for country-specific mapping questions • Perform quality audits and identify operational errors • Review imported mapping data before system integration • Collaborate with internal teams to ensure correct political and regional formats are applied
Requirements • 1–3 years of relevant experience • Bachelor’s degree or equivalent experience • Good communication skills in English and local language • Tech-savvy with basic programming knowledge (Python, Java, C#, or C++) • Familiarity with GIS or mapping tools • Strong knowledge of local transit systems, traffic laws, and landmarks • Comfortable working in a fast-changing environment • Strong analytical and problem-solving skills • Excellent attention to detail
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