About the role
About the Role
Join the team as a Technical Field Specialist and play a vital role in testing pre-release mobile hardware and software across a variety of transportation environments—including cars, buses, trains, and planes. You’ll help ensure top-tier data collection, device performance, and operational reliability in real-world conditions.
Key Responsibilities • Configure devices (IOS, accounts, apps, connectivity) to spec and ensure they’re ready for field deployment • Track inventory and stage equipment for upcoming field sessions
Field Sessions (In the Vehicle): • Travel to designated locations and transport modes (cars, buses, trains, planes) • Run ~90 minute test sessions on mobile/wearable tech in motion • Monitor device functionality, connectivity, and data flow; troubleshoot issues on-site • Capture logs, escalate defects, and keep operations running smoothly
Post-Test Wrap-Up: • Verify that collected data has synced with backend systems • Produce session documentation: results, app issues, logs, and downtime • Suggest improvements to testing workflows
Requirements • Bachelor’s degree, or 2–3 years of hands-on technical support/testing experience • At least 1 year of QA testing or support experience with mobile apps/devices • Proficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus) • Excellent written and verbal communication—able to collaborate with cross-functional teams • Reliable travel capability with a valid driver’s license and ability to use multiple transport modes • High responsibility, flexibility, confidentiality mindset, and strong interest in tech • Clean driving record and criminal background
Why Join? • Work on the cutting edge of mobile and location-based tech • Gain diverse field experience across different transport modes • Collaborate with industry-leading engineers and project managers
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