About the role
We are a growing pediatric dental office dedicated to providing high-quality, compassionate care to children and their families. We pride ourselves on creating a welcoming, positive, and fun environment for every patient who walks through our doors.
Position Overview
The Pediatric Front Desk Coordinator is the first point of contact for patients and families, playing a key role in delivering an exceptional patient experience. This role is responsible for managing the front office, supporting scheduling and administrative functions, and ensuring a smooth flow throughout the day.
Key Responsibilities • Greet patients and families with a warm, friendly, and professional demeanor • Check patients in and out efficiently while maintaining accuracy • Schedule appointments and manage the daily schedule to optimize patient flow • Answer phones, respond to inquiries, and assist with patient needs • Verify insurance eligibility and update patient information • Collect payments, co-pays, and balances • Maintain accurate patient records and documentation • Coordinate with clinical team to ensure smooth transitions between front and back office • Manage appointment confirmations and follow-ups • Support overall office organization and cleanliness of the front area
Qualifications • Prior dental or medical front office experience preferred (pediatric experience a plus) • Experience with dental software (Dentrix, Eaglesoft, Open Dental, etc.) preferred • Strong customer service and communication skills • Ability to multitask in a fast-paced environment • Basic understanding of insurance verification and scheduling preferred • High attention to detail and organization
What We’re Looking For • Friendly, outgoing, and patient-focused personality • Strong communication and interpersonal skills • Highly organized and detail-oriented • Team player with a positive attitude • Ability to stay calm and professional in a busy environment
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