About the role
The Role:
We are looking for a passionate and self-motivated professional to join our Partner Relations team. This is a great opportunity to be part of a fast-paced and dynamic environment with learning and growing opportunities.
The main responsibilities of the position include: • Develop and implement Partner retention strategies as per the Company’s overall strategy to enhance loyalty and maximize lifetime value • Act as the main contact for Partners, fostering strong relationships through personalized support • Monitor Partners’ satisfaction, gather and utilise relevant feedback to improve experiences and tailor initiatives accordingly • Analyse Partners’ behavior to uncover opportunities for upselling and customisation of products and services • Stay up to date on Company’s products and marketing promotions and communicate them effectively to Partners • Communicate ideas and suggestions for platform improvements to the Business Development teams • Stay informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the Company’s retention efforts • Undertake any other relevant task as assigned
Main requirements: • Degree in any business-related field • Client handling experience in the financial services sector will be considered an advantage • Fluent Kazakh and Russian speaker with excellent oral and written skills in English • Reliable, with integrity of character • Outstanding communication and interpersonal skills • Dynamic, innovative and target oriented • Strong computer literacy • Valid work permit required
Benefit from: • Attractive remuneration package plus performance related reward • Intellectually stimulating work environment • Continuous personal development and international training opportunities
The Hiring Experience: What Awaits You • Let’s Connect – Intro Chat with Talent Acquisition • Deep Dive – First Interview with Your Future Team • Speak Your Strength – Language Proficiency Check • Show Your Skills – Live Technical Session
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