About the role
Job description
“We make our community fit and happy. Every day. Every class.”
Do these words get you excited? As a Studio Team member, you play a key role in bringing this mission to life. You support daily studio operations, elevate the customer experience, and contribute to a positive, high-energy environment for both members and team.
You add value by taking ownership of your responsibilities and leading by example.
What does your workday look like?
As a Studio Team member, you will:
- Be the first point of contact for our customers, creating a welcoming and positive experience
- Ensure our hospitality and service standards are consistently high
- Take responsibility for health, safety, and hygiene standards within the studio
- Support daily and monthly operations, including sales and administrative tasks
- Demonstrate leadership by supporting and giving feedback to team members
- Build strong relationships with customers and help grow the Rostudios community
- Ensuring classes start on time
- Assist in training and coaching new studio team members
- Proactively handle minor technical and maintenance issues, ensuring they are resolved quickly to maintain a seamless studio experience
- Maintain the unique Rostudios look, feel, and culture
- Handle studio cleaning and preparation, including:
- Exercise equipment (bikes, weights, shoes)
- Floors and mirrors
- Common areas (front desk, lockers, retail, office, hallways)
- Bathrooms and changing rooms
Please note: this is not an exhaustive list, and additional tasks may be assigned.
Additional responsibilities
- Attend quarterly meetings and group training, and stay informed on slack messages.
- Stay informed on all operational procedures, including handling maintenance issues
- Be flexible with scheduling, including shifts from 30 minutes before the first class of the day and 45 minutes after the last class of the day
Your qualifications
- A passion for sports, the Rostudios brand, and customer experience
- A team-oriented mindset with strong multitasking abilities
- Willingness to be hands-on and you value cleanliness, tidiness, and hygiene
- A proactive attitude with a creative mindset for improvements
- Flexibility to work within studio hours
- Strong English communication skills
- Availability for at least 2 shifts per week (one weekday, one weekend)
What we offer you
- A supportive team that inspires and motivates others
- A positive, energetic, and healthy work environment
- Ongoing training and development from your Studio Manager
- Team events
- Free Rostudios classes en discounts on ClassPass
- Start date is likely around mid August
Text as published by Rocycle - Germany. We don't edit postings; apply and ask questions on the employer's site.