About the role
Executive Partnership & Relationship Management
- Own executive relationships for a select portfolio of high-value and high-potential accounts, serving as the primary strategic partner to C-suite and VP-level stakeholders.
- Build a deep understanding of each client’s business, priorities, KPIs, and stakeholder landscape to guide strategic conversations and strengthen the partnership.
- Lead QBRs, executive business reviews, and key client conversations, and represent AiDigital alongside agency partners in strategic pitches.
- Navigate executive escalations, complex stakeholder dynamics, and internal client politics while insulating execution teams from political and relational friction.
Strategic Advisory & Value Realization
- Develop and own strategic account plans focused on long-term retention, relationship depth, and account growth.
- Identify opportunities to expand AiDigital’s impact by connecting client business needs with our programmatic, media, and technology capabilities.
- Ensure AiDigital’s work is tied to the business outcomes and KPIs that matter to each client, not just campaign-level performance.
Operational Alignment & Strategic Integration
- Translate client business priorities into clear direction for Client Service, Strategy, Growth, and Product teams.
- Ensure continuity from post-sale handoff through onboarding, execution, retention, and growth, keeping the original strategic vision connected to delivery.
- Maintain executive and strategic ownership while Client Service, Strategy, and Technical Account Management own day-to-day execution, media planning, and platform support.
Requirements
- 7+ years of experience in programmatic advertising, digital media, or adtech, including significant experience in senior client-facing roles.
- Deep hands-on knowledge of the programmatic advertising ecosystem, including DSPs, media buying, measurement, and omnichannel digital media.
- Proven experience owning a portfolio of large enterprise or agency accounts, with direct accountability for client retention and account growth.
- Experience managing a multi-million-dollar book of business and developing strategic account plans for high-value clients.
- Proven track record of building and maintaining relationships with C-suite and VP-level stakeholders.
- Demonstrated success retaining and growing existing accounts, with measurable examples of revenue growth, expanded scope, or increased client investment.
- Experience leading QBRs, annual planning, executive business reviews, and senior client presentations.
- Experience working across the full client lifecycle, from post-sale transition and onboarding through retention, expansion, and renewal.
- Strong cross-functional experience working with Client Service, Strategy, Sales/Growth, and Product teams.
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