About the role
We are seeking a highly skilled individual to expertly handle, process and/or forward client calls and partner enquiries, in German, French, Italian and English, on various topics related to cards payment, in accordance with our work instructions.
Key responsibilities:
- Answer incoming calls and handling inquiries from customers and business partners in German, French, Italian and English
- Receive and process client complaints and issues related to credit, prepaid and debit cards
- Ensure timely and satisfactory resolution of client concerns to enhance client satisfaction and loyalty
- Ensure all customer interactions and processes comply with internal quality standards and legal regulations
- Proactively find solutions for client complaints and escalating complex cases to the appropriate department
- Identify sales opportunities (selling and upselling) during interactions with the customers
What do we offer?
- Flexibility in working from home and the management of working hours in order to guarantee a healthy work-life balance
- Numerous benefits and incentives
- Well-being, motivational and team-building activities
Requirements
For the job opening, we are looking for candidates who meet the following requirements:
- Commercial or tourism background
- Experience in customer service
- Good knowledge of Office package/ PC use
- Good communication skills
- Languages: Italian, German/Swiss German, French and English
- As the first point of contact with customers, the following soft skills are needed: courtesy, empathy, customer orientation and ability to work in team
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