About the role
Area Manager
DCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands. Some of our hosts include River Island, M&S, Matalan, Tesco and many more!
We are currently recruiting for a Area Manager on a permanent, full time basis to cover the following locations -
Bournemouth, Bristol, Camberley, Cardiff, Cheltenham, Crawley, Exeter, Plymouth, Southampton, Swansea
This is a Monday - Friday role working 7 hours per day. You will be required to travel around to numerous different stores within your area so please ensure you have access to your own vehicle and have a full driving licence.
Responsibilities;
- To drive sales through consistently high visual merchandising & operational standards
- To develop & maintain a highly capable team – providing induction, coaching & support to ensure the Team Leaders are set up to succeed.
- To act as first line support to the Operations Team to support & deliver process efficiencies & business improvement opportunities.
- To directly line manage a group of Team Leaders, coaching them to achieve process efficiency & high-quality standards in the field
- Monitors instore standards, sharing best practice amongst the TLs raising the bar on area performance.
- Manages escalated host concerns around quality & standards, resolving these within agreed parameters.
- Proactively identifies TL performance improvement opportunities - providing coaching & escalating as required.
- Holds responsibility for induction - ensures all new TLs receive a warm welcome into the business & are supported throughout their probation period. Provides meaningful feedback & targets for improvement where required.
- Embeds an effective buddy system meaning that any new TL starters or a period of TL absence is not reflected in adverse zone performance or poor feedback from hosts.
- Recognises & celebrates great performance.
- Works with other Area Managers & under the direction of Central Support Teams to identify trends in learning & development gaps & escalates where necessary.
- Suggests opportunities to drive improvement & efficiency & is actively involved in any improvement work or project.
- Supports the BOMS with delivering field coms, launches and initiatives and obtaining meaningful feedback.
- Works as first line support with the Operations team to embed new ways of working, identifying areas for process & quality improvements & shaping action plans.
- Works under the direction of the Operations Manager to shape & deliver communication & training.
Requirements
Requirements -
- Expert in field operations, achieving high standards in their current role.
- Supervisory experience
- Strong communication skills – confident with delivering training.
- Able to use own initiative to plan their time.
- Competent with technology
- Confident & positive with good interpersonal skills
- Proven work experience in retail
- Fashion trend aware
Please send an updated CV to be considered!
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