About the role
Deluxe Holiday Homes is hiring an additional Reservations & Sales Agent for its Dubai office. You will convert inquiries into confirmed reservations, grow stay extensions and repeat business, and deliver a seamless guest experience from first contact to check-out. Fluency in Arabic or Russian is essential, as you will serve guests and partners from these key markets.
Responsibilities
Sales and Revenue Generation
- Make outbound calls to in-house and past guests to offer stay extensions, renewals and promotions, contacting guests proactively ahead of check-out.
- Generate direct bookings through local portals, OTAs and other available channels.
- Apply approved discounts and promotions on OTA channels, mainly Airbnb, and other relevant platforms.
- Understand pricing structures and identify upselling and additional booking opportunities.
- Work with the Revenue Manager and Business Development Manager (BDM) on rates and pricing to secure reservations and extensions.
- Build and maintain long-term relationships with travel agencies and business partners.
Inquiry Handling & Guest Advisory
- Respond promptly to booking inquiries via phone, SMS, WhatsApp, email and other channels.
- Identify each client's needs and recommend the most suitable properties and booking options.
- Maintain in-depth knowledge of property features, facilities, locations and surrounding communities.
- Clearly explain property rules, regulations and booking conditions before confirmation.
- Arrange in-person property viewings through the designated viewing agent, and follow up to convert interested clients into confirmed bookings.
- Deliver excellent service to prospective, arriving and returning guests.
Reservations, Contracts & Payments
- Manage vacation rental bookings based on availability and guest preferences.
- Prepare reservation quotations, and ensure rental agreements are issued for all stays over one month, particularly extensions.
- Process payments and issue booking confirmations with the Accounts Department, ensuring payment is received before confirmation.
- Follow up proactively to collect outstanding payments and instalments before their due dates.
- Record confirmed bookings and guest details accurately in the company database and Property Management System (PMS).
Pre-Arrival & Guest Coordination
- Collect required guest documents and information before arrival.
- Send pre-arrival registration links to enable building access.
- Coordinate with internal departments to resolve guest inquiries and operational issues.
- Handle escalations and prepare reports as requested by management.
- Perform other duties as assigned by management.
Sales Targets & KPIs
- Achieve monthly and annual sales targets.
- Meet individual targets for booking revenue, reservation conversion and overall sales performance.
- Consistently meet assigned KPIs, including response time, follow-up activity, lead conversion and booking closure rates.
- Maximize revenue through stay extensions, repeat bookings, upselling and direct reservations.
Requirements
Essential
Fluent spoken and written English, plus fluency in Arabic or Russian.
- 2+ years' experience in hospitality sales, reservations, vacation rentals or real estate leasing, ideally in the UAE.
- Proven track record of meeting sales targets and converting leads.
- Strong phone, WhatsApp and email communication skills with a customer-first attitude.
- Working knowledge of OTA platforms, particularly Airbnb and Booking.com.
Preferred
- Experience with a Property Management System (PMS) and CRM tools, with disciplined record-keeping.
- Knowledge of Dubai communities, short-term rental regulations and tenancy processes.
- Existing network of travel agencies or corporate clients.
- Proficiency in MS Office or Google Workspace.
Key Competencies
Results-driven, highly organised, persuasive, responsive under pressure, and able to work flexible hours, including weekends, to match guest demand.
Text as published by Deluxe Holiday Homes. We don't edit postings; apply and ask questions on the employer's site.