About the role
As a Call Center Agent, you will be the friendly and professional voice for our clients, handling incoming calls with care and attentiveness. After each call, you’ll summarize the key details in a call log and pass it along to the appropriate client. We offer you the exciting opportunity to live and work in Porto, where you can enjoy a fulfilling work-life balance. You'll be part of a dynamic, supportive team that can’t wait to welcome you aboard!
Requirements
Your profile:
- You speak and write Dutch at a native level
- You have a good command of English
- You can adapt to different work processes and handle your PC in an experienced manner
- You have very good communication skills and a friendly, helpful nature
- You are willing to move to Portugal or already live there
Your benefits:
- Registration of employment with Portuguese Social Security and Tax Offices
- Indefinite contract of employment from 30 hours/week onwards
- Portuguese legal holidays + Dutch Public holidays + yearly bonus days
- Complimentary, fully subsidized coverage through the private health insurance provider Tranquillidade
- Inbound flight costs reimbursed after 6 months of employment, up to 300 Euro
- Relocation bonus: You will receive 400 euros gross per month on the first three salaries if you move to Porto from abroad
- Monthly subscription fee of 10 Euro for Urban Sports membership (gym, surfing, etc.)
- Mental wellbeing – Access to 2 free sessions of psychological support via Instahelp, with additional sessions available at extra cost
- Training period integrally paid
- Monthly performance-related bonus
- Lunch allowance
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