About the role
1.Administrative Support to the Manager of Service Technicians
- Prepare reports, summaries, and presentations
- Coordinate communication and information flow between departments
2.Coordination of Field Service Technicians
- Plan and optimize technicians’ schedules and assignments
- Monitor service job execution (timeliness, quality, completion)
- Support dispatching and prioritization of service requests
- Maintain regular communication with field technicians and resolve operational issues
3.Service Systems & Documentation Management
- Enter and update data in Dynamics systems
- Ensure accuracy and completeness of service documentation (service reports, protocols)
- Maintain proper documentation archiving in line with company procedures
- Generate KPI reports related to service performance
4.Customer & Internal Collaboration
- Act as the first point of contact for administrative service-related inquiries
- Coordinate service requests and track their status
- Collaborate with internal departments (Sales, Logistics, Warehouse, Finance)
- Support complaint handling and escalation processes
5.Operational & Logistics Support
- Coordinate delivery of spare parts, tools, and equipment to field technicians
- Monitor inventory levels in cooperation with the warehouse team
- Organize shipments, returns, and equipment logistics
- Assist in organizing technical training sessions for the team
6.Process Improvement & Quality Control
- Analyze operational data and identify improvement opportunities
- Support the implementation of process improvements within service operations
- Ensure compliance with company standards and procedures
Requirements
- Previous experience in administrative or coordination roles (service/technical environment is a plus)
- Strong organizational and multitasking skills
- Familiarity with CRM/ERP systems
- Excellent communication and teamwork skills
- Proficiency in MS Office (especially Excel)
- Fluent in Polish and Good command of English (additional languages are a plus)
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