About the role
As a Client Partner, you’re the long-term trusted advisor to our enterprise clients. You guide them through their AI transformation journey from early proof-of-concept stages to scaled, production-ready AI systems.
You work side-by-side with our Product Managers, AI Engineers, Software Engineers and UX Designer, and you’ll nurture relationships, align stakeholders, and ensure that projects evolve into sustainable, value-driven partnerships. This is not a traditional sales role, it’s about stewardship, insight, and partnership. You’ll combine strategic advisory with commercial acumen to help clients grow their AI capabilities and investments with confidence.
Key Responsibilities
- Act as a strategic advisor and relationship owner for key enterprise accounts.
- Identify and drive growth opportunities based on client maturity, performance, and success metrics.
- Bridge technical outcomes with tangible business value, ensuring every engagement contributes to ROI.
- Partner with AI Solutions Consultants and Forward Deployed Engineers to ensure delivery excellence and client satisfaction.
- Shape account strategies, expansion roadmaps, and executive communication frameworks.
- Contribute to Faktion’s go-to-market strategy for AI products and services, bringing client insights back into our innovation pipeline.
- Lead quarterly business reviews and strategic account planning sessions to ensure long-term alignment.
- Build and maintain multi-stakeholder relationships across technical, operational, and executive levels.
Requirements
- Excellent written and verbal communication skills in native Dutch and English (French is a plus).
- Master’s degree in Business, Engineering, Computer Science, or a related field (Master's in AI is a plus).
- 5+ years of experience in account management, consulting, or technology advisory roles, ideally within data, AI, or digital transformation domains.
- Proven ability to manage complex enterprise accounts and drive expansion through strategic advisory.
- Strong understanding of AI technologies, digital transformation principles, and enterprise IT landscapes.
- Exceptional stakeholder management and negotiation skills, with experience engaging senior executives.
- Demonstrated ability to connect business objectives with technical solutions and measurable outcomes.
- Structured, analytical mindset with strong problem-solving capabilities.
- Proactive, entrepreneurial attitude with a bias for action and collaboration.
- Experience with CRM tools (HubSpot, Salesforce, or equivalent) and account planning frameworks.
The following Experiences Are a Plus
- Experience working in an AI consultancy, digital product studio, or software engineering environment.
- Previous involvement in defining AI or data transformation roadmaps.
- Exposure to industries such as HR, Finance, Manufacturing, or Retail.
- Proven success in account expansion and cross-functional delivery leadership.
- Track record of building or managing multi-year strategic partnerships.
What We Offer
- A competitive salary package with additional benefits such as a company car with the fuel card or a mobility budget, comprehensive hospitalisation, and group insurance.
- A dynamic company culture that supports both individual and team growth, providing ample opportunities for professional development.
- Participation in (virtual) team-building activities and company events fosters a vibrant and collaborative community.
- A flexible hybrid working policy that allows you to choose where, how, and when you work.
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