About the role
What we offer
- The opportunity to join a family-owned group with an international presence in the transport and logistics sector.
- A varied role combining customer service, administrative follow-up and operational coordination.
- A dynamic working environment where teamwork, communication and a customer-oriented approach are essential.
- The opportunity to work closely with different internal departments and contribute to customer satisfaction.
Requirements
Responsibilities
Customer Service & After-Sales Support
- Handle after-sales enquiries, covering commercial, administrative and operational aspects of road transport using curtainsider trucks.
- Communicate with customers by email and telephone regarding rates and charges, loading and unloading arrangements, transport details and other enquiries.
- Provide customers with clear and accurate information and ensure their requests are handled efficiently.
- Maintain a professional and customer-oriented approach when dealing with questions, complaints and operational issues.
Complaint Management & Follow-up
- Gather all relevant information required to investigate customer complaints.
- Ensure appropriate follow-up of each case and forward complaints to the relevant Operations and Invoicing departments.
- Coordinate with the relevant internal teams to ensure complaints are handled efficiently.
- Keep track of ongoing cases and ensure that the necessary information is communicated to the relevant stakeholders.
Operational Coordination & Problem-solving
- Independently investigate operational enquiries and identify appropriate solutions.
- Liaise with the Dispatch team or consult the Planning department when necessary to obtain the required information.
- Coordinate with internal departments to resolve customer issues and ensure an effective flow of information.
- Contribute to smooth daily operations by providing accurate information and ensuring timely follow-up of customer requests.
Profile
Education & Experience
- You hold a bachelor's degree or have equivalent professional experience.
- You have at least 2 years of experience in the transport sector, ideally in a customer service role.
- Experience in customer service within the road freight transport sector, specifically involving curtainsider trucks rather than container transport, is a strong asset.
- You have a good understanding of customer service processes and the operational aspects of road transport.
Languages
- You are proficient in Dutch, English and French, both spoken and written.
Personal Skills
- You have a strong customer focus and a service-oriented mindset.
- You possess excellent communication skills and are comfortable interacting with customers by email and telephone.
- You are accurate, detail-oriented and well organised.
- You have strong problem-solving skills and can work independently to find solutions.
- You are able to work under pressure and manage competing priorities.
- You are a team player who collaborates effectively with different departments.
- You have good administrative skills and ensure rigorous follow-up of files and customer requests.
- You combine a commercial mindset with a strong commitment to customer satisfaction.
About JOST
Founded in 1958, JOST is a family-owned group and a leading player in the transport and logistics sector across Europe and Tunisia.
We provide tailored road and multimodal transport solutions, as well as warehousing and logistics services.
A few key figures:
- More than 4,000 employees across 10 countries
- 2,100 trucks and 4,500 trailers
- 810,000 m² of warehousing space across Europe
- €441 million in consolidated revenue
- 54 companies operating across 5 currencies
Joining JOST means becoming part of a growing family-owned business with international ambitions and a continuous commitment to innovation in the transport and logistics sector.
Text as published by Jost. We don't edit postings; apply and ask questions on the employer's site.