About the role
AI is rewriting how enterprises run. Payflows is the platform making it happen.
The world’s largest companies are held back by complexity — disconnected systems, slow approvals, and manual workflows across Finance, Procurement, and Operations.
Payflows is building the agentic platform for enterprise finance team — where AI agents handle the repetitive work so every process, person, and system so work just flows. Approvals route automatically, payments execute intelligently, and leaders gain real-time visibility into how, when, and why payments are made.
In a world where speed, control, and intelligence define competitive advantage, Payflows enables global enterprises to operate with precision — powered by AI.
One intelligent platform, endless possibilities.
The Role
You’ll be part of the team ensuring our customers get maximum value from Payflows — driving adoption, satisfaction, and long-term success.
As a Customer Success Specialist, you’ll support strategic accounts, strengthen relationships, and help identify growth opportunities. You’ll learn from experienced CSMs, gain exposure to enterprise clients, and develop into a trusted partner for our customers.
This is a career-launching role for someone who’s ambitious, structured, and eager to learn how world-class customer success is done.
Your Mission
Drive Adoption
- Guide users through best practices and help them unlock the full potential of Payflows.
- Support onboarding and ongoing enablement efforts to ensure customers succeed.
Build Relationships
- Engage with customer teams regularly, providing proactive support and ensuring satisfaction.
- Be the first point of contact for daily questions, feedback, and feature requests.
Support Retention and Growth
- Collaborate with CSMs to identify opportunities for upsell or deeper adoption.
- Track account health and surface insights that help customers see measurable ROI.
Collaborate Internally
- Partner with Product, Implementation, and Growth teams to ensure feedback loops are tight and customer needs are met.
- Contribute to playbooks and best practices that help scale success across the organisation.
Learn and Grow Fast
- Build deep product knowledge and SaaS success fundamentals.
- Develop the skills to progress into a full Customer Success Manager role.
Requirements
Who You Are
- You’re a recent graduate or have 1–2 years of experience in SaaS, consulting, or customer-facing roles.
- You’re structured, analytical, and curious — always asking “how can we make this better?”
- You’re a natural communicator who builds rapport easily and communicates clearly.
- You’re eager to work directly with customers and make an immediate impact.
- You’re passionate about the intersection of finance, technology, and AI, and you want to help shape how enterprises work.
- You’re proactive, reliable, and thrive in fast-paced environments where ownership comes early.
- You’re fluent in English and French, other languages are a plus.
Your Skills
- Strong academic foundation in business, economics, finance, or engineering.
- Excellent communication and presentation skills — confident in customer-facing interactions.
- Organised and process-driven — you love creating structure and clarity.
- Comfortable with tools like Notion, HubSpot, and Excel, and quick to learn new ones.
- Strong sense of accountability — you take ownership and deliver results.
- A fast learner with a passion for building strong relationships and understanding customer needs.
Our Non-Negotiables
Resilience — We’re on a multi-decade mission to reinvent enterprise finance. You embrace challenges, adapt fast, and learn through adversity. Hunger — You push yourself to grow every day, raising the bar for yourself and those around you. Trustworthiness — You take ownership, communicate openly, and get it done with integrity and consistency.
This isn’t a customer support job. It’s a launchpad for the next generation of Customer Success leaders.
If you’re hungry to learn, build relationships, and make an impact from day one — welcome to Payflows.
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