About the role
- Provide high level technical support to Thailand & SEA customers (as and when required).
- Installation, Commissioning & Customer Training.
- To attend customer complaints and solve the problem with customer satisfaction, Attending Preventive Maintenance, Breakdown Maintenance and resolving problems in the Machines and Tools.
- Identify and implement upgradation/ retrofit opportunity.
- Work on long-term relationships with the customer through annual reliability service contracts.
- Generate Target revenue.
- Collect feedback from customers & share it with the department concerned.
- Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.
- Performs other duties as necessary or assign by Immediate Superior.
Requirements
Qualification & Certification (if applicable)
Bachelor’s degree in electrical engineering, mechatronics engineering or related field.
Experience
- Total experience : 3 to 5 years
- Experience in working with special purpose/packaging/pharma/industrial machine installation, commissioning and sales support.
- Ability to read and understand schematics, wiring diagrams, layouts, and other related specifications.
- Familiar with PLC/Drive systems.
Computer Skills
Proficient in MS Office
Communication & Language Proficiency
- Strong written and verbal communication skills in English
- Ability to communicate articulately and efficiently with others
Core Competencies/Skill/Any other attribute relevant to the role
- Good interpersonal skills
- Possesses drive and initiative to complete the tasks efficiently.
- Able to work both independently and as a team player.
- Excellent written and oral communication (English & Local Language).
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