About the role
Solutions Architects / Engineers collaborate with internal teams to design and implement enterprise-level solutions for TransPerfect’s international portfolio of clients using the GlobalLink suite of products.
- Draft project plans containing the implementation details and timelines, including risk analysis
- Ensure the deadlines of the implementation timeline are met
- Coordinate with the clients´ internal teams while overseeing GlobalLink product implementation
- Execute and verify the configuration tasks in GlobalLink tools based on client requirements
- Act as the primary technical point of contact and point of technical escalation for clients
- Assist the support team with any client configuration issues
- Be involved in the life cycle of GlobalLink products by working closely with the Product Management team, reporting client technical issues and requesting new functionalities for products based on direct client exposure
- Become the spokesperson of the team for one or more of our products if desired
- Coordinate the installation, set-up and upgrade of GlobalLink connectors with internal teams and client system integrators
- Assist clients with the coordination of GlobalLink connectors upgrades
- Create custom reports for clients in MySQL
- Mentor new team members as needed
- Prepare trainings and procedures to contribute to the continuous improvement of the team's work
- Contribute to internal projects
- Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor
Requirements
- Minimum Bachelor’s degree or its equivalent
- Excellent written and verbal English communication skills
- Strong interpersonal skills
- Effective time and project management skills
- Excellent problem solving and analytical skills
- Collaborative attitude
- Good documentation skills
- Bonus: Good knowledge of Language Technology including CAT Tools, Translation Environments, Translation Portals, Localization Tools, Machine Translation, Post-Editing and Terminology and Translation Memory Tools
- Bonus: Knowledge of Veeva document management solutions
- Bonus: Knowledge of CMS / PIM systems
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