About the role
Dalma Motors is looking for a dedicated and customer-oriented Parts Counter Salesman to join our Spare Parts team.
This role is essential in driving day-to-day sales activities, delivering excellent customer service, and contributing to our parts operation's success by meeting revenue and customer retention goals.
Requirements
Key Responsibilities:
- Customer Interaction: Assist customers at the counter and handle their parts requests via email and phone.
- Order Processing: Support end-to-end order fulfillment to ensure seamless customer experience.
- Customer Service: Develop and enforce service guidelines to maximize customer satisfaction.
- Parts Sales Oversight: Ensure proper documentation and approval of all parts sales.
- Sales Generation: Drive sales and revenue from new and existing customers, meeting the margin targets set by management.
- Coordination: Quote follow up & conversion, follow up on payments, and maintain effective coordination with customers.
- Product Support: Offer technical advice and recommendations to fulfill customer needs.
- Database Management: Keep customer records up to date, tracking sales activity, contact information, and opportunities.
- Industry Knowledge: Stay informed on trends and updates in the spare parts industry.
- Additional Tasks: Handle other duties as assigned by the Head of Parts.
Qualifications:
- Customer Service Skills: Strong interpersonal and communication abilities to build customer relations.
- Technical Knowledge: Familiarity with Indian, Korean, European commercial vehicle spare parts and ability to provide informed product recommendations.
- Organizational Skills: Competence in managing orders, coordinating with customers, and maintaining accurate records.
- Teamwork: Ability to work collaboratively with the parts team and internal departments.
- Adaptability: Willingness to take on new tasks and adapt to a dynamic work environment.
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