About the role
This position will manage CDL Class A driver recruitment, screening, and onboarding for company drivers and owner-operators while supporting driver relations and maintaining current compliance documentation. The ideal candidate has experience working for an asset-based trucking company, communicates effectively with drivers, and handles concerns calmly and professionally.
Key responsibilities
Driver recruitment and onboarding
- Recruit and screen CDL Class A drivers.
- Conduct initial interviews and assess driving experience, qualifications, and suitability for the role.
- Coordinate candidate follow-ups, interviews, and hiring steps with management.
- Coordinate pre-employment checks.
- Coordinate the onboarding process for company drivers and owner-operators, ensuring all required documentation and approvals are completed.
- Organize driver orientation and coordinate with operations to prepare new drivers for their start.
Driver relations
- Build positive relationships with drivers and serve as a reliable point of contact.
- Respond promptly to driver questions, complaints, and concerns.
- Handle difficult conversations calmly, de-escalate tense situations, and coordinate practical solutions.
- Follow up on unresolved issues and keep drivers and management informed.
Compliance and documentation
- Maintain accurate and organized driver qualification files.
- Track CDL validity, medical certification, and other required driver documentation.
- Obtain, review, and maintain Motor Vehicle Records (MVR) and Pre-Employment Screening Program (PSP) reports as applicable.
- Monitor document expiration dates, send reminders, and follow up on renewals.
- Track and coordinate updates to occupational accident coverage (OAC) and related insurance documentation, as applicable.
- Communicate outstanding compliance items to drivers and management.
- Coordinate with operations to resolve issues affecting driver readiness and availability.
Working conditions:
- Work schedule: Mon-Fri 8 am - 5 pm OR 9 am - 6 pm EST
- Competitive Salary in USD
- Remote mode of work
- 10+ business days of paid time off
- Team building and corporate events
- Equipment provided
- A supportive team
Requirements
Required experience and skills
- Previous experience working for an asset-based trucking or transportation company.
- Experience recruiting, screening, and onboarding CDL Class A drivers, including company drivers and owner-operators.
- Experience communicating directly with drivers and managing driver relations.
- Basic knowledge of trucking and logistics operations.
- Working knowledge of driver qualification files and compliance documentation, including CDLs, medical certification, MVRs, and PSP reports.
- Familiarity with occupational accident coverage and related documentation.
- Strong interviewing, listening, problem-solving, and conflict-resolution skills.
- Ability to remain calm and professional during challenging conversations.
- Strong organization, attention to detail, and consistent follow-through.
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