About the role
Bill Howe started AM/PM Sewer & Drain Cleaning in 1980. The company began out of Bill Howe’s studio apartment in Pacific Beach, with one goal in mind – give San Diego residents a plumbing company they can trust and continuously build a repeat customer base. By 1983, Tina Howe joined the ranks of Bill Howe as the very first customer care representative. Together Bill and Tina laid the groundwork for the 200+ employees that call Bill Howe home. Today, the Bill Howe Family of Companies has evolved into San Diego’s most prominent home services company with an 80% repeat and referral customer base. We offer quality plumbing, heating and air, and flood and restoration services alongside legendary customer service. We Know Howe!
Responsibilities:
- Identify and assess customers' needs to achieve satisfaction - Build sustainable relationships of trust through open and interactive communication - Provide accurate and complete information by using the right methods/tools - Meet personal/customer service team sales targets and call-handling quotas - Follow-up on all pending and recommended work with customers and their technicians - Learn the Plumbing/ HVAC/ Restoration business and participate in training to develop call-taking skills - Take the extra mile to engage customers
Qualifications:
- Minimum 2-3 years of experience as a Customer Service Representative - Telemarketing / Call Center / High Volume experience
Physical Requirements:
- Must be able to lift, push, pull, and/or move up to 25 pounds. Regularly required to sit, walk, stand, stoop, bend, squat, open doors, and climb/ descend stairs. - Operate standard office equipment (computers, phones, copier, fax machine or scanner).
Environmental Conditions:
- Climate-controlled Office setting.
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