About the role
Founded in 2013 by Grace Na, Pistola is a Los Angeles-based brand built on luxury-level construction and a street-smart, utilitarian sensibility. As part of KNG (Pistola and Daze), we create premium, functional pieces designed to work as hard as the women who wear them. Our identity is rooted in a decade of evolution, consistently prioritizing quality and ease in every silhouette.
Position Overview:
The Wholesale Customer Service Representative is responsible for processing wholesale orders for specialty boutiques, ensuring orders ship during the delivery window. This role serves as a key link between wholesale customers, sales representatives, and the warehouse team to ensure orders are processed accurately, efficiently, and in a timely manner.
What You’ll Do:
- Contact accounts who require notification/approval to ship prior to processing. - Verify order details such as approved payment terms, credit limits, and any outstanding account requirements. - Confirm pricing, discounts, minimum order requirements, shipping details, and applicable customer-specific terms. - Communicate with the sales team, accounts receivable, and management to resolve order issues before release. - Ensure orders comply with established wholesale policies and procedures.
- Allocate goods each delivery as they become available.
- Generate, print, and release pick tickets for approved wholesale orders. - Prioritize orders based on established shipping schedules, customer requirements, and internal fulfillment deadlines.
- Respond to inquiries from specialty boutique customers and sales representatives such as order status, inventory availability. - Provide timely updates on order holds, backorders, shipping concerns, and other fulfillment issues. - Respond to customer service concerns such as ship errors, damages and returns and offer reasonable solutions within company/brand policy. - Escalate issues that may affect customer satisfaction or timely order fulfillment.
- Update, and maintain accurate order and customer information in the company's order management system or ERP. - Identify recurring order issues and recommend process improvements to increase accuracy and efficiency. - Assist with additional wholesale operations and customer service tasks as needed. - Maintain order tracker reports.
Who You Are:
- 2-5 years previous experience in wholesale customer service, order processing, sales support, or order fulfillment in the apparel industry preferred. - Experience working with specialty boutiques, retail accounts, or wholesale distribution is a plus. - Strong attention to detail and accuracy in reviewing and processing orders. - Proficiency with order management systems, ERP platforms, and Microsoft Office or Google Workspace. - Strong organizational and time-management skills with the ability to manage multiple orders and deadlines. - Excellent written and verbal communication skills. - Ability to work collaboratively with sales, accounting, warehouse, and operations teams. - Ability to identify discrepancies, follow established procedures, and escalate exceptions appropriately.
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