About the role
About SuiteOp
Hospitality is one of the most human businesses in the world, and one of the hardest to run. Behind every great stay is someone who answered a guest at midnight, a cleaner who turned a home in two hours, and an operator holding it all together with spreadsheets and group chats.
We started SuiteOp because we've been those operators. Our founders ran rentals before they built software for them, and that's still how we build: we sit with operators, watch where their day breaks, and fix it.
Today more than 30,000 units run on SuiteOp, across short-term rentals and boutique hotels. With SuiteOp V2, AI agents take on the repetitive work, from guest messages to turnovers, so operators and their teams can get back to the part that matters: hospitality.
We're a small team in New York (seed stage, $3M+ raised) that cares deeply about the craft. We sweat the details operators feel every day, we ship fast, and we use AI in everything we do because it lets a small team build something great.
About the role
Onboarding is where operators fall in love with SuiteOp, and it's the heart of this role. You'll guide new customers from signed contract to launch day and beyond. Our onboarding is heavily powered by AI: agents handle much of the setup, and you'll be the person who makes sure every customer feels supported, confident, and ready. Then you'll help us make it even faster for the next one.
You bring energy to every conversation and keep momentum going. You guide customers confidently through each step, secure clear next steps, and get them live.
You'll work side by side with our Customer Success & Solutions Lead, and what you learn from customers will shape what we build next.
What you'll do
- Own onboarding from signed contract to go-live for new customers - Lead onboarding calls: kickoff, configuration, training, and launch - Become a SuiteOp V2 expert and guide customers through best practices - Use AI to build onboarding plans, checklists, and timelines, so every account keeps moving without manual overhead - Turn customer conversations into clear, actionable feedback for Engineering, using Claude and our internal tools to spot patterns across accounts - Build onboarding guides, videos, and templates that help customers succeed on their own - Watch account health and remove blockers before customers feel them
AI is how we work
Our team runs on Claude. It isn't a trend for us. It means less time on busywork and more time with customers. We're looking for someone who already works this way and loves it.
- You build AI workflows and agents that make onboarding faster and more personal, and you can't wait to show us one you're proud of - You reach for AI first to draft, summarize, and organize, so your time goes to the customer - You don't wait for structure: you build it, then automate it - Bonus: you've built with Claude Code, n8n, Zapier, or similar tools
What you bring
- You love helping people, and you stay calm and kind on a customer's busiest day - You can make a complex product feel simple - 2 to 5 years in SaaS onboarding, customer success, account management, consulting, or a similar role - Experience running customer meetings and guiding customers through technical setup - Familiarity with tools like HubSpot, Intercom, Notion, or Zendesk - Organized and detail-oriented, comfortable managing several customers at once - Bonus: experience in hospitality, property management, or a startup
Why you'll love it here
- You'll see the difference you make: operators get hours of their week back, and you'll hear it from them - You'll sit next to the founders and engineers, and your ideas will turn into product - You'll get an early seat and help shape how we take care of every customer
Compensation
- Base salary: $90,000 to $115,000 - Equity in SuiteOp
This is an in-person role in our New York City office.
If you love helping people succeed and want operators to fall in love with how their business runs, we'd love to meet you.
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