About the role
About the Company:
Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.
About the Position:
We are seeking a Senior Corporate Travel Consultant to provide after-hours emergency support for corporate clients across flights, accommodation, and ground transportation.
This is a senior-level position requiring deep GDS expertise and a strong track record at established TMCs. The ideal candidate operates independently, makes confident decisions under pressure, and delivers an exceptional client experience at all hours.
Requirements
- Proficiency in Amadeus is a MUST - Excellent English communication skills: verbal, written, and reading is a MUST
- Previous experience as a Business/Corporate Travel Support Specialist or similar role is a MUST - 5+ years at a recognized TMC (e.g., FCM Travel, BCD, CWT, Amex GBT, or equivalent) is a MUST - Experience with Sabre or other booking software is an ADVANTAGE - Served corporate accounts with complex travel policies, approval workflows, and preferred vendor programs - Familiarity with corporate client-specific tools: online booking tools (OBTs), corporate profiles, and negotiated agreements - Handled VIP and executive-level travelers, managing simultaneous disruptions across multiple clients - Performed voluntary and involuntary exchanges, upgrades, penalty calculations, and refund processing - Managed disrupted travel scenarios: cancellations, overbooking, missed connections, and force majeure rebooking - Familiar with international routing, alliance carriers, interline agreements, and entry/visa considerations
Responsibilities:
- Provide real-time emergency support: reissue tickets, rebook flights, arrange hotels and car rentals under time pressure - Coordinate with airlines, hotels, and suppliers to source and implement solutions on behalf of the client - Apply fare rules and corporate travel policies when making booking decisions - Maintain continuous client communication from first contact through full resolution - Document all cases accurately for daytime team handover
Working Hours:
- Graveyard Schedule (Shifting)
Benefits
- Fully remote, long-term opportunity - Work directly with International teams - Full-time schedule - Clear processes and structured work
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