About the role
We are seeking a highly detail-oriented and process-driven Regional Operations Specialist to support one of our largest clients. This role is closely aligned with a dispatch position, focusing on internal coordination and operational readiness. The primary responsibility is to ensure that drivers are fully prepared and equipped for each assignment through timely and accurate back-office support.
Key Responsibilities:
- Act as the key liaison between internal teams: field operations, drivers, and account management. - Coordinate via text and SMS communication with drivers to ensure they are aligned with schedules and expectations. - Handle calls for internal communication only—no direct customer interaction. - Collaborate with the Customer Service team to proactively address and resolve driver-related issues. - Review and update paperwork to ensure accuracy, completeness, and client alignment. - Monitor driver activity to ensure accurate milestone marking for each order. - Add and track order milestones in the system to maintain visibility and accountability. - Anticipate potential gaps by reviewing orders in advance and requesting any missing information. - Ensure operational readiness by making sure drivers have all necessary documents and instructions before their assignments. - Maintain up-to-date records and documentation to support reporting and performance reviews.
Requirements
- Extreme attention to detail with the ability to execute with minimal to zero errors. - Strong written communication skills for efficient and professional SMS/text updates. - Dependable and highly organized with a proactive, solution-oriented mindset. - Experience or strong interest in logistics, dispatch, or back-office coordination roles. - Ability to quickly learn new software platforms and follow established processes. - Self-motivated and able to work independently in a remote work environment. - Proven ability to manage time effectively while handling multiple tasks. - Knowledgeable in using Zendesk
Tools & Platforms:
- Slack – Internal team collaboration - Google Suite – Document and file management - Zendesk – Ticketing and support platform (training provided) - DialPad – Internal phone system (training provided)
Benefits
- HMO with 1 free dependent upon hire - Life Insurance - Night Differential - 20 PTO credits annually - VL and SL cash conversion - Annual Performance-Based Merit Increases and Employee Recognition - Great Company Culture - Career Growth and Learning - Equipment provided by the company - Onsite for the first 2 months and will transition to Hybrid setup - Night Shift, Tuesdays and Wednesdays off - Php 42,000 basic + allowance
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