About the role
Our client a well established business group is building its presence in the hospitality space in the Democratic Republic of the Congo, with a focus on delivering a strong customer experience, consistent product standards, and well-run day-to-day operations. Apt Resources is managing the search for this position on behalf of the client.
This opportunity is suited to a commercially minded hospitality leader who enjoys combining operational discipline with hands-on team leadership. As General Manager, you will play a central role in shaping the performance of the concept, supporting service excellence, and helping create a reliable, high-quality guest experience while working closely with teams and suppliers.
Responsibilities
- Oversee daily kiosk operations, service quality, hygiene, and food safety. - Manage staffing, scheduling, training, performance, and team development. - Monitor sales, inventory, food costs, budgets, and operational profitability. - Implement brand standards and ensure consistent product quality across operations. - Coordinate with suppliers and resolve operational issues in the DRC market.
Requirements
- 5+ years of general management experience in hospitality or quick-service food operations. - Proven ability to drive sales performance, manage budgets, and improve operational profitability. - Strong knowledge of food safety and hygiene standards, inventory control, and cost controls. - Experience managing, training, and motivating frontline teams. - Fluency in both French and English. - Willingness to relocate to Lubumbashi, Democratic Republic of the Congo. - Experience in a kiosk, retail food environment, or QSR setting is a plus. - Education in hospitality is an advantage.
Benefits
USD 1200 to USD 1800 Plus free accommodation plus other benefits
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