About the role
Bask is seeking a Customer Success team member with a clinical or pharmacy background to support medication-related operations and ensure patients receive accurate, timely guidance. In this role, you’ll act as a critical bridge between patients, providers, and pharmacy partners; helping maintain clarity, compliance, and a seamless care experience.
This position is ideal for someone with medical training who enjoys problem-solving, clear communication, and working cross-functionally in a fast-moving telehealth environment.
What You’ll Do
- Serve as the primary point of contact for medication-related inquiries, including dose, strength, and administration instructions. - Triage and assess questions to ensure accurate, compliant, and timely responses. - Coordinate directly with prescribing provider groups and pharmacy partners to verify prescriptions and confirm appropriate dosing. - Identify and resolve discrepancies between prescribed instructions and patient understanding. - Escalate complex medication or safety concerns to licensed clinicians when appropriate. - Partner cross-functionally with clinical, pharmacy, and operations teams to improve the overall patient experience. - Monitor recurring issues and provide feedback to leadership to strengthen workflows and patient education materials.
Requirements
- 2–3 years of experience in pharmacy, clinical care, or a related medical field. - Medical training required (Pharmacy Technician, RN, or similar background). - Comfortable discussing medication dosing and administration details with clarity and confidence. - Strong analytical thinker who can interpret engagement data and identify patterns. - Excellent communicator who can balance empathy with operational precision. - Thrives in a fast-paced startup environment. - Believes no task is too small — and no challenge is too big.
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